Returns & Exchanges

At CASIO, we stand behind the precision and quality of our products, offering a 30-day return window for items in their original, unworn condition with all packaging and manuals included. We strive to ensure your complete satisfaction with every timepiece, musical instrument, and electronic device you purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Item

  Securely place the product in its original manufacturer packaging, including all tags, warranty cards, and instruction manuals to ensure a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package, ensuring any previous shipping labels are covered.

• 4.
  Receive Refund

  Once our technicians inspect the returned unit at our service center, your refund will be processed to your original payment method within 7-10 business days.